Artificial intelligence

Fed sets bank exposure caps; Equifax hires IBM AI expert

06/15/18

Largest banks would be limited on how much risk they could have with each other; the credit bureau has hired the former head of the computer giant's Watson unit.

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How lattes and AI fit together at Capital One

06/14/18

Opening internet cafes and investing in new technology are part of an effort to provide nimble, efficient services, the bank's CFO said in a strategy talk.

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A realist's view about compliance merits of AI

06/14/18

Ellen Zimiles, global head of investigations and compliance at Navigant Consulting, shares what she's learned about testing and implementing AI in compliance departments, filing defensive SARs, and hiring the right people to maintain an AI system.

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Mad about erica: Why a million people use Bank of America's chatbot

06/13/18

The bank’s AI-driven virtual assistant, which lets people quickly search transactions and cancel subscriptions and other recurring charges, was an instant hit. But BofA will have to take a number of steps to sustain erica's early momentum.

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8 takeaways from Digital Banking 2018

06/11/18

From the opportunities — and threats — in artificial intelligence to envisioning a world in which "Wi-Fi is like air," here is what everyone was buzzing about at American Banker's Digital Banking conference.

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Congrats to HSBC's and Popular's Digital Banker of the Year finalists

06/11/18

HSBC's Mary Kate Loftus and Popular's Camille Burckhart are digital banker standouts. RBC fires U.S. CEO over an affair with his employee, amid a #MeToo attitude adjustment. And, what's the best time careerwise for women to have children?

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The internet will be everywhere, in everything. Banks better be, too

06/07/18

Banks will need to evolve further and faster to reach consumers in an interconnected, always online world, according to industry leaders.

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How new IBM partnership could speed AI

06/07/18

A popular AI open-source platform with bank investors is being combined with IBM hardware and Nvidia processors in the hopes of creating high-speed, “driverless” AI.

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Banks grapple with the human side of technological advancement

06/06/18

At American Banker’s Digital Banking conference in Austin, industry leaders grappled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers.

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Citizens recruits a career coach from IBM’s AI lab

06/06/18

Ctizens Financial Group is partnering with IBM to develop a virtual career coach that will use artificial intelligence to help employees set career goals and determine what kind of training they need to develop new skills.

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