News Topic: Artificial intelligence

BankMobile, the digital-only subsidiary of Customers Bank in Wyomissing, Pa., is planning to use software by Upstart to offer its first credit product to the students it reaches through relationships with 800 universities. ... Read full article

Key efforts for banks include developing AI applications, adding fintech allies and strengthening cyberdefenses. ... Read full article

Readers react to the change in tone at the Consumer Financial Protection Bureau, the launch of voice-command banking on Amazon’s Alexa, how regulation affects financial innovation and more. ... Read full article

Alternative data can be beneficial for individuals locked out of the financial system’s more conventional data types, but such data is open to manipulation or biased interpretation. ... Read full article

During a sit-down interview, Bruce Van Saun, the CEO at Citizens Financial, explained how Washington policy changes could boost lending, why cyber threats keep him up nights and how fintechs and AI are changing the industry for the better. ... Read full article

Virtual assistants at banks in Israel, Canada and Hong Kong are getting smarter thanks to artificial intelligence. ... Read full article

The sexual harassment tsunami continues, with stories from Fidelity and France. The woman behind Capital One's new chatbot drew on her experience creating animated characters for Pixar. And Wells Fargo whistle-blowers speak out. ... Read full article

Personalized experiences are becoming more prevalent in banking with digital assistants and apps, thanks to AI. Getting more women on boards is part of the job for JPMorgan Chase's Karen Simon. Why aren't 'good guys' better allies? ... Read full article

Execs from Bank of America, Wells Fargo, BBVA, Ally Bank and others outlined their AI strategies, progress to date and lessons learned at BankAI this week. ... Read full article

As many as a dozen financial institutions are deploying IBM’s Watson to search for signs of employee misconduct so they can avoid a Wells Fargo-size scandal. But the legal and technical limits of its use are major issues. ... Read full article

Two realistic utopians -- David Orban, founder of the London think tank Network Society Research, and Himi Khan, executive V.P. at the virtual assistant tech startup Clinc – share their AI vision. ... Read full article

Banks such as Citigroup, Regions and TD have decided they need to offer mobile customers truly customized experiences. They are experimenting with different ways of doing so that come across as helpful without being intrusive. ... Read full article

Bankers need to set aside their post-crisis aversion to risk, recapture some of the magic they once practiced as innovators, fear fintechs less, and worry about the Googles and Amazons more, says Peter Memon, a bank IT veteran turned global consultant. ... Read full article

In experimenting with a chatbot on its mobile app, TD Bank will have to tackle the same issue facing several of its rivals — how to automate conversations with consumers and decide at what point it’s time to switch to a human. ... Read full article

Chatbots and robotic process automation are all the rage. ... Read full article

Readers comment on the ripple effects of the Equifax breach, who benefits from the CFPB's final arbitration rule, gender-related issues in financial services, and more. ... Read full article

Separate apps for banking and PFM are too much for most customers to handle, so the Canadian bank is adding automated advice and savings to mobile banking — and it’s relying on artificial intelligence and predictive analytics to make it all work. ... Read full article

In a world where information overload can leave even the most decisive investor paralyzed, Candace Browning's focus is turning mind-numbing reams of data into actionable intelligence. ... Read full article