News Topic: Artificial intelligence

Opening internet cafes and investing in new technology are part of an effort to provide nimble, efficient services, the bank's CFO said in a strategy talk. ... Read full article

Ellen Zimiles, global head of investigations and compliance at Navigant Consulting, shares what she's learned about testing and implementing AI in compliance departments, filing defensive SARs, and hiring the right people to maintain an AI system. ... Read full article

The bank’s AI-driven virtual assistant, which lets people quickly search transactions and cancel subscriptions and other recurring charges, was an instant hit. But BofA will have to take a number of steps to sustain erica's early momentum. ... Read full article

From the opportunities — and threats — in artificial intelligence to envisioning a world in which "Wi-Fi is like air," here is what everyone was buzzing about at American Banker's Digital Banking conference. ... Read full article

HSBC's Mary Kate Loftus and Popular's Camille Burckhart are digital banker standouts. RBC fires U.S. CEO over an affair with his employee, amid a #MeToo attitude adjustment. And, what's the best time careerwise for women to have children? ... Read full article

Banks will need to evolve further and faster to reach consumers in an interconnected, always online world, according to industry leaders. ... Read full article

A popular AI open-source platform with bank investors is being combined with IBM hardware and Nvidia processors in the hopes of creating high-speed, “driverless” AI. ... Read full article

At American Banker’s Digital Banking conference in Austin, industry leaders grappled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers. ... Read full article

Ctizens Financial Group is partnering with IBM to develop a virtual career coach that will use artificial intelligence to help employees set career goals and determine what kind of training they need to develop new skills. ... Read full article

Bank of America says its artificial-intelligence assistant isn't likely to listen in on private conversations the way Amazon.com's Alexa did last month. ... Read full article

Financial institutions can improve monitoring of suspicious activity and potentially risky customers using algorithms, but they need to treat this new technology with caution. ... Read full article

Banks are making business customers happy with new digital billing services as machine learning meets the lockbox. ... Read full article

Black Knight has acquired HeavyWater, a developer of artificial intelligence and machine learning technology for the mortgage industry, and plans to incorporate the startup's borrower data verification and other automation capabilities into its ... Read full article

A broader cross-section of hires and added training could help financial institutions avoid problems with algorithm-based discrimination in lending. ... Read full article

Shari Van Cleave, head of Wells Fargo Digital Labs, says the bank is experimenting with artificial intelligence and augmented reality to create new ways to present data to customers. ... Read full article

Sageworks, a financial services software firm that provides institutions with lending and risk solutions, is being sold to Silicon Valley-based Accel-KKR. ... Read full article

Bank of America on where its AI hopes (and worries) lay; Zelle founder Paul Finch announces his leave from the payments network; the one area where banks and fintechs want more regulation; and more from this week's most-read stories. ... Read full article

Google's new voice assistant technology may be the best right now at imitating human speech. That makes it a potentially powerful tool for bankers — and for cybercrooks. ... Read full article