News Topic: Artificial intelligence

Artificial intelligence will reshape the job landscape at banks; people still want to open accounts at a branch; Mick Mulvaney stacks CFPB bench with political appointees; and more from this week's most-read stories. ... Read full article

It can be difficult for financial services companies to glean customer insights from the abundance of information they have. ... Read full article

The bank is using AI in its chatbot, in trading and other areas. It also has concerns about the potential for bias to creep into the software. ... Read full article

Readers weigh in on the role banks play on gun control, chime in on Wells Fargo’s latest brand campaign, slam the idea of postal banking and more. ... Read full article

Manuela Veloso, head of the machine learning department at Carnegie Mellon University, will join the bank in July. ... Read full article

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready? ... Read full article

The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health. ... Read full article

Fed vice chair wants to put stress test scenarios out for comment by banks; C&Is outstanding at record level in March. ... Read full article

JPM, PNC, Citi and Wells kick off reporting; Senate banking panel members want to know why so many agency staffers are paid so much. ... Read full article

AI in a car can be fatal. What could go wrong with AI in a bank? A new council established by BofA and Harvard hopes to minimize unintended consequences that could jeopardize consumers' financial well-being or discriminate against them. ... Read full article

Cathy Bessant, chief operations and technology officer at Bank of America, shares her thoughts on how companies can prevent human foibles and biases from creeping into their software and the need to build an ethical framework for AI software development ... Read full article

The agency would be subject to congressional and White House oversight; American customers will be able to send money to 200 countries. ... Read full article

The fintech is partnering with WebBank to offer a normal-rate, unsecured credit card for people with no credit or a thin file. Petal will consider how much money consumers make, the bills they pay on a monthly basis, and trends in volatility in their ... Read full article

HSBC is letting artificial intelligence software predict the types of reward offers card customers prefer. It's driving up response rates in marketing tests, but the process raises privacy and other issues. ... Read full article

Banks should adopt a more collaborative process to usher in innovation and refine digital strategy, says SunTrust CIO Scott Case. ... Read full article

Wells Fargo gets tipped off by OCC on investigation; HSBC is wading back into U.S. mortgage waters; a bank uses artificial intelligence to combat money laundering; and more. ... Read full article

Eno likes reality TV, says Capital One's head of artificial intelligence. Who's afraid of big, bad Amazon? Not Nandita Bakhshi. Goldman Sachs won’t be breaking any glass ceilings. Plus, a study on sexual harassment in banking. ... Read full article

Financial agencies must prepare themselves to evaluate the practical effects of automated decision-making in lending and other programs to better detect fair-lending violations. ... Read full article