Letting employees decide when they get paid through a mobile app that connects to a bank's prepaid card can serve the same purpose as a payday loan but cost the consumer less.
Long Game is a mobile app that uses games to encourage its users to build a nest egg. Its example holds lessons for banks that are struggling to capture more of their customers' attention.
Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.
The unit of Customers Bancorp considers the visualization and animation features of its new app, which will show users if their money is dwindling or growing and where it's going, special enough to apply for a patent.
