News Topic: Mobile banking

As banks push customers to digital channels, they are losing opportunities to help and connect with consumers, according to Rilla Delorier, an executive vice president at the Oregon bank. ... Read full article

AI-driven customer insights, mortgages and small-business loans are among the features in the app, which the bank is rolling out Monday. ... Read full article

Alongside identity-document scanning and other ID verification, the two companies are offering real-time checks of lists of suspicious persons. The goal: keep money launderers out of the banking system. ... Read full article

The most popular features of the AI-driven virtual assistant include transaction search and spending alerts. ... Read full article

J.D. Power found that customers who have a variety of accounts with an online-only bank are far more satisfied than those with just checking or savings accounts. ... Read full article

Flourish, a fund backed by Pierre and Pam Omidyar, invests in startups that address social and financial inequities yet (key caveat) are still promising moneymakers, a top official of the fund explains. ... Read full article

Apps that let people access their pay on demand have become wildly popular. Do they solve a problem, or are they Band-Aids? ... Read full article

The foray into digital consumer lending follows a similar move by rival Citigroup. ... Read full article

Midwest BankCentre in St. Louis, with the help of a stable of fintechs, started Rising Bank to keep up with big banks in the hunt for deposits and millennial customers. ... Read full article

The move, reported by The Wall Street Journal, could be part of a deeper foray into cobranded cards by Goldman, which has been expanding into consumer finance through its Marcus unit. ... Read full article

Page views and sales results don't explain which customers do what, and why they do things (or don't do them), in online and mobile banking. ... Read full article

The rise of Uber, Lyft, Etsy, Kaggle and other forms of freelance work has sparked a new generation of specialist fintechs. ... Read full article

At least 14 suits have been filed this year alone accusing banks of operating websites that violate the Americans with Disabilities Act. Some banks prefer settlements to investments in technological overhauls, but experts say that strategy could be ... Read full article

The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident. ... Read full article

The merged bank would set up an innovation and technology center in Charlotte as part of its bid to compete better against the largest institutions and fintech startups. ... Read full article

Customers reported being unable to access online banking, mobile banking or their debit cards. ... Read full article

Among David Hijirida's lessons learned at the online giant: Companies are often so focused on competitors that they neglect their own customers. ... Read full article

Gatsby, which has built an app to let novice investors buy puts or calls, has received funding from Barclays, Radius Bank and others. Radius is considering offering the service to its customers. ... Read full article