The risk, complexity and psychological biases related to financial products make them ill-suited for push-based selling tactics. Instead, banks should use their digital channels to help customers decide what they want.
EQ Bank, BankMobile and solarisBank offer insights to how they built their digital-only banks with design thinking, new products and money management tools.
With another $60 million in writedowns, BBVA Compass has taken $90 million in goodwill impairment charges related to its $117 million acquisition of the neobank Simple.
The unit of Customers Bancorp considers the visualization and animation features of its new app, which will show users if their money is dwindling or growing and where it's going, special enough to apply for a patent.
Home improvement lender EnerBank USA expects half of its loans will be originated on the app it built *in-house*, which promises near-instant approvals.
