Mobile banking

Why Citi puts a premium on mobile users' satisfaction

06/06/17

Alice Milligan has pushed Citi to introduce dozens of mobile enhancements intended to simplify customers' interactions with the bank.

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How bankers, techies and interns made mortgages mobile

06/06/17

At CIBC, Aayaz Pira is quickly turning ideas into apps, including its new mortgage one, with the help of its recently formed innovation hub.

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Regions' guide to building digital relationships

06/05/17

Regions Financial's tool that helps customers find the right account for themselves is among the reasons why Andy Hernandez is a Digital Banker of the Year finalist.

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How digital banking is changing customer behavior

06/01/17

Here are some major ways that mobile banking, P-to-P payments and fintech are changing banking.

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Digital Banker of the Year: B of A's Michelle Moore

05/31/17

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

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Why small businesses are more willing than ever to switch banks

05/30/17

A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Doug Brown senior vice president of FIS, explains why, and what banks should do about this.

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BBVA and B of A move to make data sharing safer, less painful

05/24/17

The Spanish bank is opening its APIs to outside developers as Bank of America tests a new data-sharing model with aggregators.

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Why big banks are in an arms race to upgrade the 50-year-old ATM

05/22/17

The gray-bearded ATM would seem like a goner since mobile usage is surging and cash withdrawals are flatlining. But banks such as JPMorgan, B of A and PNC are pouring money into overhauling them in a bid, oddly enough, to attract a younger generation of customer.

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USAA wants banks to pay it for remote deposit capture

05/22/17

A dozen years after it pioneered the technology, the company now says any bank or credit union using RDC is infringing on its innovation.

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Why Wells Fargo is stepping up fintech partnerships now

05/18/17

Wells Fargo is expanding its fintech accelerator so it is better positioned to connect with customers through channels like the internet of things.

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