Mobile banking

The underbanked rely on mobile access more than online or in-person contact. Therefore, the U.S. must follow developing countries’ leads and let consumers sign up for mobile-only accounts.

The rapid advancement of social media platforms into the payments and finance markets, as well as millennials' devotion to apps like Venmo, were major factors driving a 47% increase in the U.S. digital person-to-person payments market last year.

Bank of America is revamping its retail network and upgrading its ATMs as it rolls out a new type of branch that bridges the physical and digital worlds.

A recent trip to the branch reveals how even the oldest channel fails to understand, let alone, solve customer problems.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.