Digital banking

‘Still a real need for … human interaction’ in retail banking’s future

08/03/18

Tory Nixon, who became Umpqua's chief banking officer this spring, is trying to drive more customers to use mobile banking (only 15% do so now industrywide) without alienating them in the process.

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Inside USAA's redesign of its digital offerings

08/02/18

Chief Design Officer Meriah Garrett provides a look at the bank's efforts to make mobile app and website design more user-friendly.

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Fintech vendors keep reinventing themselves, and banks struggle to keep up

07/31/18

Vendors keep merging, and new ones keep forming. For banks, the change brings access to more options, but shorter relationships.

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Ally’s Q2 results helped by auto loans, hurt by deposit trends

07/26/18

The Detroit company is facing stiffer competition in the battle for online deposits, but it has benefited from a key rival's retreat in auto lending

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HSBC's strategy to improve digital services for commercial clients

07/25/18

The bank sees its global reach as an advantage in supporting evolving business customer needs.

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12 books for bankers this summer

07/24/18

Whether you're lounging on the beach sipping mojitos, hiking the Smoky Mountains, or, like many of us, taking a breather from household chores on your staycation, you still need an escape from time to time.

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Don't be too quick to give up on tech

07/24/18

Banks should continually try out new technologies, even after failed experiments.

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Can U.S. Bancorp find an edge in crowded field of digital-only banks?

07/18/18

The Minneapolis company plans to expand to new retail markets through a digital platform, but it’s facing questions about how it will distinguish itself from peers.

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Under new CEO, full speed ahead for Goldman's consumer push

07/17/18

The appointment of David Solomon, who will take over for retiring CEO Lloyd Blankfein, has not altered the bank's aggressive plan to build a mobile phone-based bank for consumers in the U.S. and beyond.

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Banking groups' guidelines on data sharing are misguided

07/16/18

Rather than ban screen scraping, financial institutions should improve secure account connectivity so that consumers can share data with the apps they want to use.

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