New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace?
Cathy Bessant, Bank of America's chief operations and technology officer and American Banker's Most Powerful Woman in Banking for 2018, keeps testing the limits of what the industry can do, while pushing herself at the same time.
Amazon's voice assistant will soon be in cars and even microwaves, but banks have not yet proven to customers they can serve them with conversational tech.
Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.
Carey Halio, who becomes CEO of Goldman Sachs Bank USA next month, wants to sustain its drive for consumer deposits and add products that make it more of a primary bank for customers.
A sluggish business climate and few M&A opportunities freed up midsize banks to invest in better tech systems and services, says Regions Chairman Grayson Hall.
