Digital banking

Financial institutions need to ask more direct questions about when — if ever — their existing customers like to use mobile banking and when they want human help.

Banks should update their online and mobile applications — bigger font sizes, perhaps — to ensure their offerings are accessible to older customers.

Customers Bancorp said Flagship Community Bank has temporarily withdrawn its application with the FDIC to acquire the digital bank.

While most acquirers are content to let cost savings trickle down to the bottom line, WSFS will use the purchase of Beneficial to reinvent itself.

The online small-business lender was aided by loan growth, wider margins and stable credit trends. Its shares surged by 25% after second-quarter earnings were announced.