Digital banking

How Citi 'co-creates' innovative apps with customers

10/10/17

Yolande Piazza explains Citi Fintech's process for obtaining customer feedback on new apps

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Austin credit union launches fintech-backed loan to up digital game

10/06/17

The loan product, which allows consumers retroactively to adjust a payment amount, illustrates how community-based institutions are trying to reach technologically savvy consumers.

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With foreign competition, will U.S. core vendors finally step it up?

10/06/17

The big four core vendors have had little incentive to innovate in recent years. But newer competition will force them to update their technology if they wish to survive the digital age.

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Converting leads to customers in a digital world

10/03/17

Banks are still using traditional sales processes that rely heavily on branch traffic.

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Capital One plans layoffs in U.S. credit card unit

09/29/17

The McLean, Va.-based company would not say where the jobs are based or how many positions are being eliminated. They come as Capital One's investments in digital technology are yielding efficiency gains.

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PNC tops big-bank customer satisfaction study, Citi ranks last

09/28/17

The first-of-its-kind study was an acknowledgment that as consumers rely more on digital banking channels, the nation's largest banks are competing more against each other and less against smaller institutions.

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RBC’s stab at fixing what’s broken in personal financial management

09/26/17

Separate apps for banking and PFM are too much for most customers to handle, so the Canadian bank is adding automated advice and savings to mobile banking — and it’s relying on artificial intelligence and predictive analytics to make it all work.

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The Women to Watch: No. 3, USAA's Heather Cox

09/25/17

Heather Cox is USAA's first-ever chief technology and digital officer.

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The Women to Watch: No. 19, TD's Jane Russell

09/25/17

In the newly created role, Jane Russell manages TD’s call centers, ATMs and digital operations, and directs all operations within its 1,250 U.S. branches

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New stock exchange, Square scare and other fintech invaders

09/21/17

Why IEX's Sara Furber says you should not fear the big jobs, and why Square says banks have nothing to fear in its bid for an ILC charter. Plus, workplaces women like and Lena Waithe on using your superpowers.

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