Digital banking

‘Millennial’ does not define how I bank

07/26/17

A big part of the reason banks find it tricky to attract millennials is that not all millennials are attracted to the same thing.

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Reinventing the banking experience with Digital Bank

07/24/17

Turn your banks one to many, reactive, transaction-based customer experience into one to one

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Will the branch of the future be in your living room?

07/24/17

Banks are adding videoconferencing at branches, but consumers might prefer to video chat from their phones. Unlike with mobile banking, shirts and pants will likely be required.

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Forget fintechs. Focus on your customer

07/24/17

A handful of underfinanced startups aren’t enough to sink the industry. Community banks will survive digital disruption so long as they concentrate on what their customers want and need.

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'Vandalism is never minor in banking': Comments of the week

07/21/17

Readers question acting comptroller Noreika, weigh in on SoFi’s charter application, defend Trump’s exit from the Paris Accord, and more.

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Good customer service is saying, ‘I’m sorry’

07/20/17

Customer services are between two human beings. The quality of their exchange is more important than the resolution.

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SoFi's bank bid faces uphill battle as opponents unite

07/19/17

The marketplace lender's application for an industrial bank charter is under fire from small banks and progressives, who say it could violate the barrier between banking and commerce and shut out middle-class and lower-income consumers.

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A few priorities can help community banks win big in mobile

07/19/17

Though they might have less money to spend on digital than their larger counterparts, community banks can still provide a top-notch mobile experience.

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I’m a banker and I say let SoFi into the club

07/19/17

The banking industry is evolving. Doesn’t it make more sense to focus on how to evolve with it rather than how to reduce competition?

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Goldman Sachs projects hefty returns in its personal loan business

07/18/17

The firm’s latest financial outlook suggests an opportunity to earn profits comparable to those recorded by large, well-established credit card issuers.

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