Digital Banking 2020

U.S. Bancorp mulls more branch closings as customers flock to digital channels

07/15/20

The Minneapolis company said 75% transactions have been handled online since the pandemic hit.

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Banks seek more fintech help for PPP's next phase

07/10/20

After tech firms assisted community bankers in processing applications in the Paycheck Protection Program, small-business lenders are continuing to engage with cloud providers and other outside companies to automate the loan forgiveness process.

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Inside Goldman’s new corporate banking portal

07/08/20

The Wall Street firm is jumping into a market dominated by a handful of big U.S. banks, betting that superior technology can lure companies with complex cash-management needs.

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How fintech mentorships have adapted during the pandemic

07/07/20

The days of meeting with mentors and pitching investors in person are at least temporarily over, but fintech incubators, accelerators and boot camps are finding creative ways to replicate these valuable experiences online.

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‘There will be hundreds of fintech failures’

07/06/20

Jane Gladstone, new president of Promontory Interfinancial Network, says the recession will accelerate the shakeout among the nonbank disruptors and that small banks have an opportunity to forge new bonds with the survivors.

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Identity fraud is soaring. Here's how one lender is attacking it.

07/02/20

Axcess Financial is using stronger authentication, studying up on bad actors and planning to use a federal service that automates verification of Social Security numbers.

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Worried? Angry? Where machines excel in detecting customer emotions

06/30/20

Banks are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.

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What happens if Mastercard and Visa gobble up all the data aggregators?

06/29/20

Thanks to their close relationship with the card networks, banks stand to benefit most from deals like Mastercard’s agreement to buy Finicity and Visa’s pending purchase of Plaid. The prospects for fintechs and consumers are dicier.

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Banks continue to embrace robo advisers (even if customers don’t)

06/26/20

Citizens Bank and Citigroup are among the financial institutions plugging away at a service that has gained little traction among customers.

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Online lender Upstart launches auto loan platform

06/24/20

Upstart, which specializes in the use of alternative data and AI in credit decisions, will make car loans directly and sell its technology to banks and other lenders.

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