News Topic: Consumer banking

In the newly created role, Jane Russell manages TD’s call centers, ATMs and digital operations, and directs all operations within its 1,250 U.S. branches ... Read full article

Heather Cox is USAA's first-ever chief technology and digital officer. ... Read full article

Readers chime in on debates about ILCs, the CFPB’s arbitration rule, the financial services ambitions of tech firms and more. ... Read full article

A slight decline in core deposits in the second quarter stoked worries that tighter liquidity is around the corner. Bankers are exploring responses beyond the typical CD rate special if third-quarter results show the trend is continuing. ... Read full article

It's not just big banks. Even U.S. community banks may be subject to the General Data Protection Regulation given the boundlessness of digital commerce. ... Read full article

The online bank will consolidate all of its Charlotte-area employees into a new office tower, but its headquarters will remain in Detroit. ... Read full article

The Oregon bank has expanded the role of its chief credit officer to include oversight of risk management. ... Read full article

Normally tight-lipped about security moves, bankers tell how they are re-examining their systems for Equifax-like flaws and providing new cards, fresh accounts and reassuring advice for anxious customers. ... Read full article

Marbue Brown will oversee customer experience in Chase’s branch network, call centers and digital and mobile platforms. ... Read full article

Wells Fargo, PNC and others are finding that the web seminar is an effective way to promote themselves through advice and useful content aimed at consumers and business clients. ... Read full article

Deutsche Bank AG plans to consolidate its global wealth management operations, despite the negative effect on client assets in some locations. ... Read full article

The Cincinnati company has agreed to acquire Epic Insurance Solutions in Louisville, Ky., as it continues to build out its fee-based lines of business. ... Read full article

The Alabama bank will add the nonprofit's financial-advice centers for underbanked consumers to 88 branches over the next four years, in addition to the 12 it already housed. ... Read full article

Brad Conner, the incoming chairman of the Consumer Bankers Association, says the government's record as a direct student lender leaves much to be desired. ... Read full article

Tim Sloan told investors Tuesday that Wells could uncover more examples of financial harm to its customers as part of its ongoing review of its sales practices. ... Read full article

CIBC's Victor Dodig has big plans for the U.S., but other bank execs speaking at an investor conference Monday warned of risks in certain sectors. ... Read full article

But the Wayzata, Minn., company is not out of legal hot water, as a judge let stand some charges that it violated a provision in the Dodd-Frank Act that prohibits using deceptive practices to sell consumer products. ... Read full article

Revenue from overdrafts keeps rising, according to new FDIC data, even though the controversial product still has a bull’s-eye on its back. Clearer disclosures and higher consumer confidence are the big reasons. ... Read full article