Consumer banking

Banks cutting back on branch services to contain spread of coronavirus

03/16/20

Many institutions said they would close branches, operate drive-throughs only, limit lobby visits to appointments or take other protective steps. Yet others want to stay open to promote public confidence in the banking system.

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Santander names Habis head of consumer, business banking

03/12/20

Habis, who joins the bank from MUFG Union Bank, will replace Michael Cleary, who left Santander last fall and recently joined Wells Fargo.

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CFPB official will be recused from agency's suit against Fifth Third

03/12/20

Acting Deputy Director Leonard Chanin formerly was a deputy general counsel at the Cincinnati bank that is now in the bureau's crosshairs for allegedly opening unauthorized accounts.

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Credit Sesame expands into digital banking

03/10/20

The credit education provider plans to use its deep knowledge of credit scoring to advise account holders on how to improve their scores and cash management simultaneously.

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CFPB sues Fifth Third for allegedly opening phony accounts

03/09/20

The Consumer Financial Protection Bureau says the Cincinnati bank engaged in aggressive sales practices and open bank and credit card accounts without consumers' authorization in order to meet sales targets.

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Promontory Interfinancial adds two industry veterans to its board

03/09/20

The network offering an array of vendor services to member banks named former trade group chiefs Camden Fine and Ed Yingling to its board and has hired former American Banker Editor-in-Chief Rob Blackwell as chief content officer and head of external affairs.

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As State Farm bows out, U.S. Bank seizes an expansion opportunity

03/06/20

State Farm struggled to make its bet on banking pay off and decided like other insurers to exit the business. U.S. Bancorp swooped in to add deposits and credit card accounts at little cost or risk.

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Goldman's Marcus chief could bolt for bank CEO job in India

03/06/20

Harit Talwar, the head of Goldman Sachs' consumer banking business, is in the running for one of India's top banking jobs.

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Retail industry upheaval poses challenges for Alliance Data

03/04/20

The Ohio credit card issuer is seeking to rebound following a tumultuous year in which top executives departed and key retail partners declared bankruptcy.

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Tennessee bankers start to assess tornado damage

03/04/20

Recovery from a massive storm that touched down near Nashville is in its early stages, but bankers are looking at fee waivers and increased access to cash for those who were affected.

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