Consumer banking

Manulife puts AI chatbot at center of its digital challenger bank

06/27/19

Among other things, Kai, the insurance firm's AI assistant, will tell customers how to avoid the bank's monthly fee.

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A fintech innovation that may be hard for traditional banks to swallow

06/26/19

Challenger banks promote the concept of empathy in banking, which sometimes means forgoing revenue to build up customer goodwill.

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Dimon to Bank of America: We're coming for you

06/25/19

"We're going right at Bank of America, folks, in Charlotte, their hometown," JPMorgan Chase CEO Jamie Dimon said to cheers and laughter at a branch opening in midtown Manhattan. "We've been waiting a long time to start the expansion of Chase retail."

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Large banks hemorrhaged money on mortgage originations in 2018

06/21/19

Large banks had huge losses from originating mortgages in 2018 as costs were three times higher than similar-sized independent lenders, according to research conducted by Stratmor and the Mortgage Bankers Association.

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How JPMorgan's plan to send customers to arbitration wound up in court

06/21/19

A customer who sued Chase over credit card interest charges is now asking a judge to order the bank to stop notifying cardholders about its plan to reinstate arbitration.

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The existential threat of Facebook's digital currency

06/21/19

If Libra becomes a major financial force, the stability of global finance is on the line.

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3-minute rule: How small banks are trying to fix online account opening

06/20/19

Community bankers want to cut the time it takes for customers to establish digital accounts to mere minutes, but it's hard to do that and make other improvements without increasing fraud risk.

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Digital banking's No. 1 risk: Losing the human touch

06/20/19

Whether it’s applying for a loan through a mobile app or building an investment portfolio via robo adviser, users want to know they can quickly and easily speak to a human being if they run into problems, top executives said at American Banker’s Digital Banking conference this week.

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Once focused on affluent households, HSBC now eyes mass market

06/19/19

The move to add dozens of branches, many in low- and moderate-income neighborhoods, continues a strategic shift under retail banking chief Pablo Sanchez.

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HSBC to hire more than 300 for U.S. retail banking expansion

06/17/19

HSBC is opening 50 new retail branches in the U.S. and hiring more than 300 staff as part of the British lender's plan to expand services to regions where it has previously been absent.

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