Consumer banking

Banks nearly have REO monkey off their backs a decade after crisis

07/14/19

Lenders have reduced their holdings of foreclosed one- to four-unit family residences to roughly $2.6 billion of homes, down from more than $14 billion in 2010. Economists expect the trend to continue, but there are red flags to keep an eye on.

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Wells Fargo still in talks with BofA's Cathy Bessant as its options narrow

07/12/19

Other executives are being considered, too, but the list is dwindling as JPMorgan’s Gordon Smith and other big names are said to be out of the running. Meanwhile, senior Wells executives have pushed to keep interim CEO Allen Parker.

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Pittsburgh banks brace for BofA, JPMorgan

07/10/19

PNC, which has been the city's dominant bank for decades, and other local banks could face pressure as industry heavyweights expand in the market.

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Proven bank privacy laws should apply to tech firms, too

07/10/19

The Gramm-Leach-Bliley Act is a successful privacy law that ought to govern all financial services providers, not just banks.

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How MUFG’s ‘digital hybrid’ bank raised $7B in deposits

07/09/19

Pierre Habis, president of PurePoint Financial, explains how the digital bank and small network of paperless branches are meeting consumers’ needs.

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Banks take a pass on rollback of overdraft rule

07/08/19

The CFPB asked whether 10-year-old consumer protections against overdrafts are onerous or unfair, especially to smaller financial institutions, but banking industry officials largely said any changes could invite new problems.

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Make building your brand an inside job

07/08/19

Community banks need to focus more on how their employees talk about the bank and less on new competition moving in.

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Customers’ satisfaction with mobile apps is slipping, J.D. Power says

07/03/19

Huntington, Capital One and Citi are tops with consumers, but overall satisfaction scores have declined as users have been overwhelmed by the constant rollout of new features.

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Capital One keeps closing branches, even as rivals open them

07/01/19

Other banks say they need to add branches to attract more deposits, but Capital One is sticking to its strategy of aggressively closing them and gathering the bulk of new deposits online.

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Regions names new heads of tech, M&A, consumer products

06/27/19

Amala Duggirala, Logan Pichel and Kate Danella are all part of the executive leadership team reporting to CEO John Turner.

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