Mobile banking, oddly enough, is redefining the role of call center agents as customers handle routine tasks on their smartphones and reach out for help with bigger-picture questions.
The heads of some of the largest U.S. banks are calling for a new security-focused mindset among executives, better forms of ID and collective action in the aftermath of the Equifax breach.
The companies' recently launched partnership furthers the argument that the banking and fintech industries might be better served working together rather than competing.
Ira Robbins, the CEO-in-waiting at Valley National Bancorp, will have to complete a major acquisition, make the bank more competitive on returns and costs and tackle other tough tasks after taking over for Gerald Lipkin.
Top banking executives called the Republican tax plan an important first step toward tax reform and economic stimulus, but questions immediately arose about whether trade-offs and complexities in the bill would undercut it.
Home equity lines could double over the next six years. Some banks are actively pursuing the consumer credit opportunity, whereas many still feel stung by the housing crisis, unimpressed by home equity’s comeback so far or fearful of nonbank competition and fraud.
Many institutions have delayed planning for a big change to reserve accounting despite a belief that they should start testing systems and methodologies next year.
If Congress changes the $50 billion-asset threshold for systemically important financial institutions, big banks could take it as a signal that regulators would be amenable to larger deals.
