News Topic: Digital banking

The big four core vendors have had little incentive to innovate in recent years. But newer competition will force them to update their technology if they wish to survive the digital age. ... Read full article

Banks are still using traditional sales processes that rely heavily on branch traffic. ... Read full article

The McLean, Va.-based company would not say where the jobs are based or how many positions are being eliminated. They come as Capital One's investments in digital technology are yielding efficiency gains. ... Read full article

The first-of-its-kind study was an acknowledgment that as consumers rely more on digital banking channels, the nation's largest banks are competing more against each other and less against smaller institutions. ... Read full article

Separate apps for banking and PFM are too much for most customers to handle, so the Canadian bank is adding automated advice and savings to mobile banking — and it’s relying on artificial intelligence and predictive analytics to make it all work. ... Read full article

In the newly created role, Jane Russell manages TD’s call centers, ATMs and digital operations, and directs all operations within its 1,250 U.S. branches ... Read full article

Heather Cox is USAA's first-ever chief technology and digital officer. ... Read full article

Why IEX's Sara Furber says you should not fear the big jobs, and why Square says banks have nothing to fear in its bid for an ILC charter. Plus, workplaces women like and Lena Waithe on using your superpowers. ... Read full article

Umpqua Bank is testing a system that would make text-chat, video and voice banking more personable by staffing them with branch workers during their down time. ... Read full article

Wells Fargo, PNC and others are finding that the web seminar is an effective way to promote themselves through advice and useful content aimed at consumers and business clients. ... Read full article

Marbue Brown will oversee customer experience in Chase’s branch network, call centers and digital and mobile platforms. ... Read full article

Banks should not be fatalistic about the threats posed by tech companies in financial services. Incumbents still hold the upper hand. ... Read full article

Systems that run cash management services were built decades ago and prioritized functionality over user experience. That is starting to change as banks invest more heavily in digital upgrades geared toward commercial customers. ... Read full article

Mike Cagney’s eventual successor will have to decide whether to continue his focus on rapid growth. Also on the table are strategic decisions about when to go public and whether to pursue a bank charter. ... Read full article

By design, any practice that requires a customer to simply hand over online bank credentials to a third party is a terrible idea. ... Read full article

The digital bank will also help San Francisco-based Lendeavor’s expansion efforts. ... Read full article

The Wall Street giant on Wednesday played up its customer service skills, saying that representatives of its Marcus personal-loan unit answer calls within 10 seconds. ... Read full article

First Tennessee took a leap of faith to hire a young digital services company for its overhaul of mobile and online operations, and it says its decision has paid off. ... Read full article