community-banking

Don't Fear 'No Thanks' When Trying to Execute Sales Strategy

12/03/15

How you behave after customers turn you down establishes their impression of you going forward and could open the door to new sales opportunities.

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Community Banks Have Bigger Problems than Regulation

10/20/15

From interest rate risk to C-suite and boardroom diversity to succession planning, community bankers need to be acutely tuned in to a combination of global and domestic factors that are changing their world at an unprecedented pace.

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Let Big Banks Chase 'Millennials,' Just Focus on Good Customers

10/08/15

Avoid viewing millennials as a monolithic group. Consider parsing them into subgroups such as affluent, homebuyers, entrepreneurs and savers. The smarter move may be removing the age bracket blinders entirely.

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Simple Fixes for Banks' Biggest Sinkholes

10/01/15

Outdated and inefficient processes come at the cost of face time with customers and weigh banks down with unnecessary expenses. Here are some of the most common problems faced by the industry and ideas about how to fix them.

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How Bank Staffers' Quirks Drive Branch Success

09/30/15

Allowing branch employees to become personally involved in marketing and merchandising tends to make them more engaged as salespeople.

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Better Marketing Can Help Banks Boost Branch Traffic

09/24/15

Community banksÂ' marketing efforts should aim to go beyond increasing brand visibility to engage customers face to face.

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Millennials May Be Entitled — But Banks Need Them Anyway

09/16/15

When people talk about the issues that now imperil community banks, they focus on things like low net interest margins and excessive regulations. But it's a dearth of young talent that could wind up dooming small banks.

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Bankers May Not 'Get' Millennials, But They Need Them

09/16/15

When people talk about the issues that now imperil community banks, they focus on things like low net interest margins and excessive regulations. But it's a dearth of young talent that could wind up dooming small banks.

[more]