Bank technology

Banks will need to evolve further and faster to reach consumers in an interconnected, always online world, according to industry leaders.

The firm graded bank and credit card apps on customer satisfaction, appearance, navigability, and availability and clarity of information.

At American Banker’s Digital Banking conference in Austin, industry leaders grappled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers.

Julieann Thurlow, CEO of Reading Cooperative Bank, argues that tech-savvy lenders like Sofi can draw in low-risk borrowers with a fast, simple online process.

Black Knight has acquired HeavyWater, a developer of artificial intelligence and machine learning technology for the mortgage industry, and plans to incorporate the startup's borrower data verification and other automation capabilities into its existing product suite.