Bank technology

Mad about erica: Why a million people use Bank of America's chatbot

06/13/18

The bank’s AI-driven virtual assistant, which lets people quickly search transactions and cancel subscriptions and other recurring charges, was an instant hit. But BofA will have to take a number of steps to sustain erica's early momentum.

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Digital banking and robo-advice converge in race for assets

06/12/18

Banks and startups compete for the same clients, as customers want one source for online checking and investment accounts.

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Data aggregator MX hires Bain exec as COO

06/12/18

Veteran venture capitalist Ben Holzman is joining the data aggregator as its new chief operating officer.

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Should financial advice be tailored along credit and gender lines?

06/12/18

Women with credit scores below 700 feel more stressed about money than any other group, according to a new study. The findings suggest financial firms should cater to them with special advisory products and services.

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Breaking Banks: When will the blockchain revolution bear fruit?

06/12/18

Guest hosts Jason Henrichs and JP Nicols interview Perianne Boring, founder and CEO of the Chamber of Digital Commerce, about blockchain trends and challenges.

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8 takeaways from Digital Banking 2018

06/11/18

From the opportunities — and threats — in artificial intelligence to envisioning a world in which "Wi-Fi is like air," here is what everyone was buzzing about at American Banker's Digital Banking conference.

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Is USAA vs. Wells Fargo the start of a broader patent war?

06/11/18

USAA's lawsuit accusing Wells of infringing on its remote-deposit patents is new territory: bank-on-bank fights over intellectual property.

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Innovation checklist for banks stuck in a rut

06/11/18

Chief among the tips shared at Digital Banking 2018 were: be willing to experiment, seek out partners, rethink cost-cutting and small banks should stop making excuses.

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USAA sues Wells Fargo over remote-deposit patents

06/08/18

When asked if other banks were being sued, USAA said the lawsuit names only Wells Fargo because the bank is one of the biggest adopters of remote mobile deposit capture and has failed to license the technology.

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Four companies driving the bank tech discussion, with only one a FAANG

06/08/18

Facebook, Apple, Amazon, Netflix and Google garner so much attention that they have their own collective shorthand, FAANG. But it was a mostly different set of companies, including Starbucks and Acorns, that were top of mind this week for their financial services moves.

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