A Colorado business owner and the second-largest U.S. bank are set to go to court this month over his intellectual property claim that he owns the service mark for an online virtual assistant named Erica. That is the same name the bank uses for its digital ... Read full article
Know how many different ways customers can ask a virtual assistant to move money between accounts? The answer is one of Bank of America’s takeaways from a lot of trial and error this year in launching voice-activated services. ... Read full article
Brian Roemmele debriefs on Alexa’s new range of voice-activated appliances, and Dmitry Malyanov, co-founder of AdHive, shares some of the questionable ICO promotion tactics he’s seen. ... Read full article
An AI-powered virtual assistant could be used in a variety of ways, including helping customers to prequalify for mortgages, easing compliance and detecting problems. ... Read full article
The app allows customers to pick and choose the right private banker for them. ... Read full article
Voice assistants impress at tech demos, but new research shows bank customers aren't ready to ask a speaker about their accounts just yet. ... Read full article
Zach Gipson, chief innovation officer at USAA, believes in putting new technology, like chatbots, out there and learning from customers' reactions. ... Read full article
Wells Fargo on the receiving end of USAA's long-standing intellectual property threat; millions are mad about Erica, Bank of America's virtual assistant; relief may be in reach for bankers fed up with SARs; and more from this week's ... Read full article
Bank of America says its artificial-intelligence assistant isn't likely to listen in on private conversations the way Amazon.com's Alexa did last month. ... Read full article
The rapid adoption of voice assistants only adds to the notion they could one day be disruptors in commerce, payments and financial services. ... Read full article
The main problem is that Amazon's Alexa, Apple’s Siri and Google Assistant can’t yet verify a person’s identity. But there are already workarounds for that issue — and the tech giants may solve it soon. ... Read full article
Discount Bank in Tel Aviv has made several discoveries, including that customers ask more in-depth questions of its bank chatbot than expected. ... Read full article
Consumers are embracing voice assistants. What does this mean for banks’ business models? ... Read full article
How new developments on many fronts are going to affect the banking business in the coming year and beyond — and what they can do to prepare. ... Read full article
Virtual assistants at banks in Israel, Canada and Hong Kong are getting smarter thanks to artificial intelligence. ... Read full article
While technology will let many banks cut staff and reduce the size of branches, factors such as geography, customer demographics and strategic direction will ultimately shape the look and feel of future offices. ... Read full article
Execs from Bank of America, Wells Fargo, BBVA, Ally Bank and others outlined their AI strategies, progress to date and lessons learned at BankAI this week. ... Read full article
Readers react to USAA teaming up with Amazon’s Alexa, how a new Wells Fargo’s scandal could affect arbitration rules, a digital identity startup’s ambitions, and more. ... Read full article
Customers can ask Amazon’s virtual assistant about account balances, spending habits and financial questions that they may be too embarrassed to ask a human. ... Read full article
As the CFPB prods banks to improve their debt collection processes, tech firms are applying artificial intelligence, chatbots and self-service portals to create a more enlightened approach. ... Read full article
