USAA

The Women to Watch: No. 3, USAA's Heather Cox

09/25/17

Heather Cox is USAA's first-ever chief technology and digital officer.

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Card rewards give banks a rare achievement — happy customers

08/17/17

Credit card issuers have been trying to outdo each other to offer the best rewards program. And it shows, as customer satisfaction rates with many (but not all) of their banks have never been higher in a yearly J.D. Power study. But they may not last forever.

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USAA lets members bare their financial souls to Alexa

08/02/17

Customers can ask Amazon’s virtual assistant about account balances, spending habits and financial questions that they may be too embarrassed to ask a human.

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Which 10 banks have the strongest reputations?

07/06/17

As you'll see from this list, regional banks are doing a better job bolstering their reputations than the big banks are, according to the 2017 American Banker/Reputation Institute Survey of Bank Reputations.

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Human touch, shmuman touch: Consumers love direct banks

06/29/17

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

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USAA’s innovation chief talks Amazon, Chase and Cadillac

06/16/17

Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A.

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USAA invests in cognitive technology company

06/13/17

It also plans to deploy the startup’s technology that analyzes data and offers predictive advice.

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Why USAA may soon demand even more tech fees from banks

06/09/17

Mobile remote deposit capture is said to be just the first of many tech patents the company will seek to enforce. That could cost banks that use its technologies a lot of money.

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Bitcoin frenzy continues; broker bonus battle

05/26/17

The price of bitcoin continues to rise in volatile trading; Wells Fargo, still reeling from its phony accounts scandal, is boosting signing bonuses for brokers just as competitors decrease theirs.

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USAA wants banks to pay it for remote deposit capture

05/22/17

A dozen years after it pioneered the technology, the company now says any bank or credit union using RDC is infringing on its innovation.

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