U.S. Bank

8 takeaways from Digital Banking 2018


From the opportunities — and threats — in artificial intelligence to envisioning a world in which "Wi-Fi is like air," here is what everyone was buzzing about at American Banker's Digital Banking conference.


The internet will be everywhere, in everything. Banks better be, too


Banks will need to evolve further and faster to reach consumers in an interconnected, always online world, according to industry leaders.


Will cheap advice turn off wealthy customers?


Most big banks are launching robo-advisers to compete for a new breed of wealth management customer. The risk is that automated services will disappoint traditional customers.


Tech spending: Hard sell, must sell


Whether they’re thwarting cyber thieves or building out new apps, bank chiefs say hefty tech investments are now a cost of doing business — but they have to convince shareholders.


Don’t call it a comeback: Commercial lending’s ho-hum rebound


The numbers are better but still disappointing for such a healthy economy, lamented executives from large U.S. banks. Some are scratching their heads, some are remaining upbeat about the second half of the year, and others are focusing on Plan B.


Why it's so hard to sell banks on small-dollar lending


While industry officials welcomed a bulletin from the Office of the Comptroller of the Currency encouraging banks to develop alternatives to payday loans, they are making no commitments to offer such products.


U.S. Bancorp opens search for chief risk, human resources officers


Longtime executives Bill Parker and Jennie Carlson plan to retire from the Minneapolis company, giving CEO Andy Cecere an opportunity to reshape his executive team.


CRE borrowers are repaying early, and that's a problem for banks


Borrowers can get better rates elsewhere, so they're repaying ahead of schedule, leaving banks in the lurch. The steps lenders would have to take to keep the business could be prohibitively expensive.


Least satisfied banking customers? Digital-only users


The most satisfied customers are those who frequently use online or mobile banking, but still visit branches two or three times a month, J.D. Power said in its annual Retail Banking Satisfaction Study.


Can a bank spend freely on tech while controlling costs?


Investing in technology has been an important focus for banks. But big questions remain about these investments, including how best to pay for them.