This fintech says it can help financial advisers take on banks


Galileo Processing has created a digital banking product that seeks to provide wealth managers with the offering they generally lack: an in-house savings account that pays competitive rates.


JPMorgan, Comerica, U.S. Bank: Bankers on the Move


New posts for two women executives at JPMorgan Chase spur a fresh round of speculation about the race to succeed CEO Jamie Dimon someday. And Comerica's heir apparent finally gets the call.


Synchrony appoints executive to oversee venture investments, M&A


Brian Doubles, who had been chief financial officer, will continue to report to CEO Margaret Keane in the newly created role.


Banks seek looser hiring rules; PayPal eyes Venmo for credit card


Banks say easing rules on people with some criminal records will diversify the applicant pool; deal with Synchrony may be near.


Consumer lenders ease fears over credit quality


Measures of loan performance were generally better than expected at Ally, American Express, Synchrony and Sallie Mae. Their 1Q reports suggest that consumers remain able to meet their obligations despite a long run-up in debt.


In AI era, CEOs must put people first


There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.


'Friendly fraud' is on the rise. Are banks complicit?


Reports of improper charges by perpetrators who know the victim soared last year. Issuers and card networks are failing to tighten security, clearly label transactions and police chargebacks, critics say.


Synchrony minds HR as it develops AI


The bank and card program provider is starting to use AI in many areas, but it's also trying to build paths forward for employees whose jobs will be affected.


Booming economy means less fee income for credit card issuers


Though banks are generating more revenue from interchange and annual fees, those gains have been offset by declines in income from cash advances and late fees.


Back office, or out front? Bankers differ on where to use AI


Many bankers say they’re more comfortable with using artificial intelligence behind the scenes, but others — including Synchrony and Wells Fargo — insist AI can be used to interact with customers if it’s deployed properly.