News Topic: Machine learning

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate. ... Read full article

An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers. ... Read full article

The subprime auto lender Prestige Financial Services used machine learning to make more effective lending decisions than its former model. ... Read full article

Cathy Bessant, Bank of America's chief operations and technology officer and American Banker's Most Powerful Woman in Banking for 2018, keeps testing the limits of what the industry can do, while pushing herself at the same time. ... Read full article

The U.K.'s Serious Fraud Office employs software that can read discovery documents about 2,000 times faster than human lawyers and can find previously unknown patterns between people, enabling quicker investigations and penalties. ... Read full article

The forum, which is best known for its annual Davos economic conference, offers insights on what many get wrong about artificial intelligence and how banks should be thinking about using it. ... Read full article

Citigroup was so impressed after a two-year test drive of software from the AI vendor Anaconda it decided to invest in the firm. ... Read full article

Bci Miami is one of the first banks in the U.S. to publicly acknowledge using AI this way, when many still consider the technology to be new, risky and unsanctioned by regulators. ... Read full article

Voice assistants impress at tech demos, but new research shows bank customers aren't ready to ask a speaker about their accounts just yet. ... Read full article

Readers weigh in on Mulvaney's plans to shake up the CFPB, respond to banks chasing hot tech trends, applaud fintech-bank partnerships and more. ... Read full article

It will be the third collaboration together for the new CEO and CTO at Pivotus Ventures. ... Read full article

The rise of AI, high-frequency trading and other complex activities is all the more reason for policymakers and financial executives to sharpen their understanding of science, technology, engineering and math. ... Read full article

First Horizon is using artificial intelligence software to analyze employee feedback on workplace surveys. ... Read full article

Reconciling accounts, predicting market turns and their effects on portfolios, and even answering client faxes (yes, faxes) can all be done better with artificial intelligence, the custody bank says. Experts describe it as a cutting-edge program. ... Read full article

Opening internet cafes and investing in new technology are part of an effort to provide nimble, efficient services, the bank's CFO said in a strategy talk. ... Read full article

The bank’s AI-driven virtual assistant, which lets people quickly search transactions and cancel subscriptions and other recurring charges, was an instant hit. But BofA will have to take a number of steps to sustain erica's early momentum. ... Read full article

A popular AI open-source platform with bank investors is being combined with IBM hardware and Nvidia processors in the hopes of creating high-speed, “driverless” AI. ... Read full article

Financial institutions can improve monitoring of suspicious activity and potentially risky customers using algorithms, but they need to treat this new technology with caution. ... Read full article