Executives at Wells Fargo, BBVA Compass, ATB, and Banco Popular share some of the pain points they've encountered as they've implemented artificial intelligence, and how they overcame them.
AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.
An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers.
Cathy Bessant, Bank of America's chief operations and technology officer and American Banker's Most Powerful Woman in Banking for 2018, keeps testing the limits of what the industry can do, while pushing herself at the same time.
The U.K.'s Serious Fraud Office employs software that can read discovery documents about 2,000 times faster than human lawyers and can find previously unknown patterns between people, enabling quicker investigations and penalties.
The forum, which is best known for its annual Davos economic conference, offers insights on what many get wrong about artificial intelligence and how banks should be thinking about using it.
Bci Miami is one of the first banks in the U.S. to publicly acknowledge using AI this way, when many still consider the technology to be new, risky and unsanctioned by regulators.
