Retail-focused Provident Bank has added an on/off switch that allows customers to suspend their debit cards. A few big banks rolled out similar features last year.
Profit and loss accounting is the least customer-centric process in the entire banking system. Overhauling it would improve banks’ culture and approach to digital banking.
The underbanked rely on mobile access more than online or in-person contact. Therefore, the U.S. must follow developing countries’ leads and let consumers sign up for mobile-only accounts.
Many banks and money transmitters have built successful billion-dollar businesses around P-to-P payments without social sharing and letting users send emojis.
Bank of America is revamping its retail network and upgrading its ATMs as it rolls out a new type of branch that bridges the physical and digital worlds.
The tiny Flagship Bank has made an unusual bet in agreeing to pay 20 times current capital to buy BankMobile, but the same Durbin amendment that prompted Customers Bancorp to sell the unit also made Flagship the ideal buyer.
