Digital banking

Banks are working hard to reshape their businesses to meet new demands, but leaders must be careful not to alienate their best workers in the process.

With so much uncertainty, the only thing that's clear is how different the sector may look a year from now. Here's an overview of the leading trends in technology that will impact banking in 2018.

A new European Union directive guarantees that third-party providers can access bank customers’ account information. The requirement will trigger a new revolution in financial services in Europe that U.S. bankers should be tracking.

Banks' online advice platforms are just the face of a deeper effort to restructure client data and adapt to a digital era.

Ally has a lot of digital competitors, so Diane Morais is banking on customer centricity; Heather Cox plans to “levelize” the business and technology team at USAA; and outgoing Fed Chair Janet Yellen has achieved rock star status.