Last summer, the Wausau, Wis., bank combined two employee groups to form the ICEBreakers. Its mission is to support outstanding customer service and foster a positive workplace culture.
Inspired by the book "How Fargo of You," Bell Bank has an awards program that recognizes employees with a talent for the little touches that matter to customers.
How has Frost Bank maintained its stellar reputation year in and year out? By emphasizing long-term relationships, never compromising on its principles to meet quarterly numbers and always striving to give customers a square deal.
At 4 feet tall and with a child's voice, Pepper won't replace tellers, but it can help bank customers interested in applying for a credit card or having issues with an ATM.
