Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.
Community banks are increasingly turning to account onboarding technology to help them solve a growing problem — how to win new customers without opening physical branches.
While the banking industry is divided on the use of conversational technology, the San Francisco company believes chatbots can make it easier for customers to discuss their finances.
