Customer experience

'Elections have consequences': Comments of the week

03/24/17

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

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Tracking the detractors: How U.S. Bank keeps tabs on review sites

03/15/17

U.S. Bank has gone from monitoring Yelp to working with the technology firm ReviewTrackers to monitor customer comments on 23 sites.

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Wanted at Wells Fargo: Three new deputies to run retail bank

03/08/17

Wells Fargo community banking head Mary Mack is seeking three new deputies and shaking up regional leadership of the division she inherited after a bogus-account scandal.

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USAA opens user experience ‘design studio’

02/10/17

The new office will look for ways to improve UX for customers in digital and traditional channels.

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