The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.
The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.
Most fintech startups fall into one of two camps: those that want to compete with banks and those that want to save banks from themselves. Ripple is the rare exception that wants to do both.
Centana Growth Partners has raised $250 million for investment in what it describes as financial services startups with innovations that can be turned into real products.
