USAA opens user experience ‘design studio’
The new office will look for ways to improve UX for customers in digital and traditional channels. ... Read full article
The new office will look for ways to improve UX for customers in digital and traditional channels. ... Read full article
The story of MPESA, Kenya’s mobile money system, and how it came to partner with banks to give all people access to financial services. ... Read full article
The services that Kasisto, Personetics, North Side and Teller offer banks to automate interactions vary in their levels of personality and the workload they can handle. ... Read full article
Some say 2017 is a make-or-break year for the recordkeeping technology spawned by bitcoin. According to a survey released Thursday, most executives in financial services and IT are putting their money on "make." ... Read full article
The latest cyberattacks on banks (and others including the Democratic National Committee) can no longer be found by traditional means, as they lurk in memory and necessary computing tools. ... Read full article
The digital personal financial management company is eyeing Europe as it expands its geographic footprint. ... Read full article
By partnering with matchmaking platform Opportunity Network, Citizens will be able to better connect corporate clients to deals worldwide. ... Read full article
The information giant agreed to buy two data businesses from the DTCC as regulators' demands for transparency fuel calls for shared industrywide solutions. ... Read full article
In an newly created role, Deborah Guild, the bank’s current chief technology officer, will lead a revamped security unit. ... Read full article
Home improvement lender EnerBank USA expects half of its loans will be originated on the app it built *in-house*, which promises near-instant approvals. ... Read full article
Hong Kong and Singapore have long been economic crossroads. China and India are economies with vast populations. And Shenzhen is bursting with innovative creativity. All of these contribute to the Asian fintech market being far ahead in adoption and ... Read full article
The unit of Customers Bancorp considers the visualization and animation features of its new app, which will show users if their money is dwindling or growing and where it's going, special enough to apply for a patent. ... Read full article
With another $60 million in writedowns, BBVA Compass has taken $90 million in goodwill impairment charges related to its $117 million acquisition of the neobank Simple. ... Read full article
The delay has analysts worried that Customers Bancorp will also postpone the sale of BankMobile, which was slated to take place during the first quarter. ... Read full article
American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms. ... Read full article
By partnering with Intuit, Wells Fargo is continuing its journey toward API-based data sharing, and away from screen scraping. ... Read full article
The U.S. government and banks face similar challenges in implementing a biometrics identity system. Both should study what other countries are already doing. ... Read full article
The Trump travel ban calls for a new biometrics system to track all travelers to the U.S. It could follow the examples set by Canada, India and Estonia. ... Read full article
Arkadi Kuhlmann, the founder and CEO of the neobank Zenbanx who pioneered branchless banking at ING Direct, explains why he stopped pursuing a bank charter and made a deal with Social Finance. ... Read full article
Cambridge Blockchain, a startup that bills its technology as a solution for banks to the competing regulatory imperatives of transparency and privacy, has raised $2 million through a convertible note. ... Read full article