Chatbots to humans: Move aside, I got this
The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person. ... Read full article
The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person. ... Read full article
Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative. ... Read full article
The announcement follows the completion of the merger of D+H and Misys by their owner, Vista Equity Partners. ... Read full article
Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A. ... Read full article
IBM's Marc Andrews discusses AI and compliance; Dave Birch, Charlie Shrem and Anthony Di Iorio debate bitcoin and all that it's spawned. ... Read full article
The initiative comes as the bank is carving out a niche in the market for midsize companies. ... Read full article
The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo. ... Read full article
The eight winners of an annual fintech competition will receive $250,000 in capital and resources. ... Read full article
Most fintech startups fall into one of two camps: those that want to compete with banks and those that want to save banks from themselves. Ripple is the rare exception that wants to do both. ... Read full article
Centana Growth Partners has raised $250 million for investment in what it describes as financial services startups with innovations that can be turned into real products. ... Read full article
Private companies incorporated in Delaware could start issuing and tracking shares of stock on a distributed ledger this summer. ... Read full article
Digital banking services should solve consumers' problems and offer them advice, and they must rely on artificial intelligence and other cutting-edge technology, bankers from TD, RBC and Bank of the West said. ... Read full article
It also plans to deploy the startup’s technology that analyzes data and offers predictive advice. ... Read full article
While banks are in various stages of development when it comes to distributed ledger technology, the industry is farther along than many would assume, big-bank technology executives say. ... Read full article
Digital banking executives such as B of A's Michelle Moore love apps like those offered by Pottery Barn and Starbucks for their ability to connect the physical and digital worlds. ... Read full article
Dan O'Malley, who until very recently ran the fintech incubator at Eastern Bank (and before that was at Capital One), now has a startup called Numerated Growth Technologies and software that he says can process loans in five minutes. ... Read full article
The world needs faster and cheaper international payments, but more than that it needs censorship-resistant ways to transact. ... Read full article
Too many consumers don't fully understand how the apps work and don’t trust that their data is secure, a new J.D. Power study shows. ... Read full article
Mobile remote deposit capture is said to be just the first of many tech patents the company will seek to enforce. That could cost banks that use its technologies a lot of money. ... Read full article
To teach artificial intelligence to responsibly execute human goals, there’s a need to build bridges between human thought and language computers can understand, Stephen Wolfram, founder and CEO of Wolfram Research, explains. ... Read full article