Fed looks to public to help define role on faster payments

10/03/18

For more than a year, the central bank has been under pressure to speed the development of a real-time payment system. But it faces tough questions about what its own role should be.

[more]

Floodgates open? De novo applications surge at FDIC

10/03/18

Applications this year are more than double the 2017 mark and the most since 2009. But with some fintechs withdrawing their bids, observers are urging caution.

[more]

Big Brother or big help? Banks defend collecting customers' personal data

10/03/18

To personalize products and services, banks are now tracking all sorts of alternative data sources, even the manner in which customers type in mobile banking apps.

[more]

Fifth Third shooting survivor: ‘Every day has been better than the last’

10/03/18

Whitney Austin is still recovering after being shot 12 times by the man who killed three people in the Cincinnati bank’s headquarters branch last month. The digital product manager has a new cause, has formed a foundation and is rethinking working life as she prepares to return to the bank.

[more]

Customer calls prove rich data resource for USAA

10/03/18

The bank has long collected data about digital interactions. Now it’s adding tech to gain knowledge from phone call to better understand each customer.

[more]

Lifetime achievement: Barclays’ Barbara Byrne

10/03/18

For her trailblazing career on Wall Street, Byrne will be honored on Thursday at American Banker’s Most Powerful Women in Banking gala in New York.

[more]

High-cost bank loans a step in the wrong direction

10/03/18

Banks are being encouraged to offer smaller loans as an alternative to payday products, but their high interest rates can still put consumers in debt.

[more]

OCC unhappy with Wells; Cryptocurrency price manipulation seen

10/03/18

Otting says the bank is not moving fast enough to repay customers who were unfairly sold auto insurance; lack of regulation lets traders use software to move prices.

[more]

For MUFG's Ranjana Clark, cultural transformation comes from clarity

10/03/18

In the newly created role of chief transformation officer, Ranjana Clark is in charge of ensuring MUFG stays ahead of tech disruption. She said that entails nothing less than a kind of cultural revolution.

[more]

Enid Jean-Claude: Change begins with a conversation

10/03/18

The banking industry needs to work on getting more minority women into positions of power, and that starts with having conversations not only about gender but also race, MUFG's Jean-Claude said. "You don't see women of color reaching the highest levels."

[more]