Spotting customer trends? Good. Tracking individual behavior? Better.

10/05/18

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

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'We got this': Mary Mack on how Wells Fargo is rebuilding trust

10/04/18

Mack, Wells Fargo's head of consumer banking, shares the story of the listening tour she went on and the bank's path forward.

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CSBS creating index to gauge health of small banks

10/04/18

The Community Bank Sentiment Index, an outgrowth of a yearly survey conducted by the Conference of State Bank Supervisors, is intended to bring attention to market conditions and how they affect small banks' growth prospects.

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CFPB settles with group accused of delaying consumers' debt payments

10/04/18

The agency alleges that some customers made payments to the e-commerce group even though their accounts had already been sold to third-party debt buyers.

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How is your bank failing in mobile and online? This software firm wants to show you

10/04/18

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

[more]

Smartphone brand can reflect creditworthiness: FDIC study

10/04/18

A paper released by the agency’s Center for Financial Research says aspects of someone’s digital footprint — including whether they use Apple or Android — help predict likelihood of default.

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Fed 'listens' to assess impact of rural branch closings

10/04/18

The central bank’s top regulatory official discussed how the Fed is using listening sessions in isolated communities to understand the effect of losing the one bank in town.

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2018 Most Powerful Women in Banking cocktails

10/04/18

The 2018 Most Powerful Women in Banking festivities kicked off Wednesday night with cocktails and conversation at the Alley Cat Amateur Theater in New York's Financial District.

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Fewer consumers falling behind on credit card bills: ABA

10/04/18

Rising wages and savings rates resulted in a decline in past-due payments in the second quarter, the American Bankers Association said in its quarterly report on delinquency trends in consumer lending.

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Lifetime Achievement: UBS’ Rosemary Berkery

10/04/18

The former banking lawyer, who went on to run major business lines at Merrill Lynch and UBS, will be honored Thursday at American Banker’s Most Powerful Women in Banking gala.

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