Narcissistic biases can lead us to favor those who look like us or have similar backgrounds or other common bonds. This inevitably affects the quality of hiring and risk management decisions.
Wall Street is whining about a New York City law meant to close the gender pay gap; CEOs vow action on diversity; and could a female college football player be an NFL first?
Digital Banker of the Year finalist Alice Milligan is creating apps meant to help Americans achieve their life dreams. Goldman Sachs’ global head of human capital management Sally Boyle says the firm is focusing diversity efforts on promoting women in revenue-generating divisions.
TIAA, the nearly 100-year-old retirement and insurance company, is starting an online robo-adviser this week, making it the latest firm to use automated advice to win customers in a rapidly changing asset-management industry.
The digital banker of the year is B of A’s Michelle Moore. TIAA's Kathie Andrade compares career advancement to a rock climb. Plus, Marianne Lake, Ellen Alemany and Wonder Woman.
Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.
In this quick Q&A, Michelle Moore, head of digital for Bank of America and our Digital Banker of the Year, talks about her favorite apps, her love of running and how she holds herself accountable.
From better understanding consumer priorities to expertly managing career advancement, here's a look at key success strategies that female financial services executives shared at the Most Powerful Women in Banking LEAD Conference.
Teresa Tanner designed a unique program to help keep new moms from leaving Fifth Third. Monica Coles of Wells Fargo has a surprising perspective on diversity initiatives. Plus, Abby Johnson talks up bitcoin.
