Banks Will End Up Obsolete as Silent-Film Stars, Unless....
The industry is like a 1920s Hollywood actor who does not understand the new technology, has not seen it coming and doesn't understand why the change is happening. ... Read full article
The industry is like a 1920s Hollywood actor who does not understand the new technology, has not seen it coming and doesn't understand why the change is happening. ... Read full article
Look ma, no hands (or mag stripe): Sporting eyewear with a built-in camera, a cashier or flea market vendor could accept a payment card simply by looking at it. ... Read full article
Which is more lucrative, selling transaction data to marketers or handling the actual payment transactions? Is it really the data, as Amex now claims? ... Read full article
I was at the counter of the local UPS store notarizing a document when I was shocked by the comment of another person standing nearby: "I would like to make a deposit." ... Read full article
A successful payment network would unite banks under a large and trusted external corporation in order to more simply and transparently tackle currently complex financial supply chains. ... Read full article
The reality is that when technology is utilized effectively, fraud tends to decrease. ... Read full article
If banks do not preserve their own mobile app experience throughout the sales cycle they will miss the biggest part of the "big data" sequence: customer interaction before, during and after purchase. ... Read full article
It's time IT professionals, telecommunications experts and bankers in the U.S. to immerse themselves in the African-spawned technical and marketing innovations around mobile payments. ... Read full article
Cash and traditional cards are entrenched. Without rewards, the digital wallets are unlikely to make a dent. ... Read full article
Does an ATM-locator app need to have sex appeal? At first, the design of the new PNC Finder app for the iPhone seems like it might be overkill. But its main feature - an augmented-reality display - is winning over customers. ... Read full article
If you've already asked yourself why your vendors don't provide a better interface or why you need a Java programmer to make a simple change, 2012 is the year to make your voice heard. ... Read full article
Competition between Amex, Discover, MasterCard, PayPal and Visa is fierce and intensifying. What would Facebook's angle be if it aspired to build a broader payments business? ... Read full article
If Citi, or any bank, turns the mobile channel into a scapegoat for its problems, it might leave a lasting impression that the channel is somehow unreliable. ... Read full article
A poster boy for the digital currency now says credit cards are "way simpler." ... Read full article
A letter to the editor in response to "Citi's Facebook App Exposes the Perils and Rewards of Social Media," published online Jan. 3 and in print Jan. 4. ... Read full article
Last summer we had news of a pilot project in which audio recordings of bankruptcy hearings were going to be posted online, as .mp3 files , so that those who didn’t attend a court hearing (either in person or telephonically) can listen to what went on. ... Read full article
Banks must boost their ability to deliver exceptional experiences at those critical "moments of truth" that matter most to consumers, such as replacing a lost or stolen credit card or negotiating a loan. ... Read full article
If you've already asked yourself why your vendors don't provide a better interface or why you need a Java programmer to make a simple change, 2012 is the year to make your voice heard. ... Read full article
Does an ATM-locator app need to have sex appeal? At first, the design of the new PNC Finder app for the iPhone seems like it might be overkill. But its main feature - an augmented-reality display - is winning over customers. ... Read full article
More contagion will surely come to infect the global financial system if nothing is done to address the systemic problems for the long run. This will take time and funding. ... Read full article