Last summer, the Wausau, Wis., bank combined two employee groups to form the ICEBreakers. Its mission is to support outstanding customer service and foster a positive workplace culture.
Finance students at Marquette University will make loans to small businesses in Milwaukee from a revolving fund seeded by Town Bank and held on the books of a local CDFI.
Savings Bank of Walpole loosened up internal policies that had limited body art and cellphone use, and it created the position of community engagement coordinator, to connect with younger workers.
After years of scant progress on diversity measures, Citigroup has created hard targets for raising the percentages of women and African Americans in management positions by 2021, according to an internal memo from Chief Executive Officer Michael Corbat.
Community bankers take pride in their personal touch with customers, but they must extend it to mobile platforms. A good start is creating digital hubs that let customers view their full financial picture in one place, a chief technology officer says.
Good old-fashioned commercial credit analysts are a dying breed, David Nicholson says. Community banks need them to stay competitive in C&I, but training courses have been cut back. So he’s on a mission to teach as many students as he can.
In recent weeks, several banks and fintechs have added new branches or new units, and in the process brought aboard new leadership. Here's a roundup of key hires.
