Leaders

DigMo 2020: The Year of Unexpected Disruption

10/22/20

The coronavirus pandemic has turned every industry on its head. For lending, it exposed the need for modernized, fully digital platforms.

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The Most Powerful Women in Banking 2020: The future of consumer banking

10/16/20

The events of 2020 have only served to accelerate a number of potentially disruptive trends among consumers when it comes to banking and financial services — What does the emerging future of consumer and retail banking now look like?

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The Most Powerful Women in Banking 2020: Women do support other women

10/16/20

Jane Fraser, President of Citigroup and CEO of Global Consumer Bank, shares her thoughts on becoming the firm’s next CEO, expresses her gratitude for the outpouring of support she’s received, and pays homage to all the women who have paved the path before her.

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Using payments tech to punch above your weight

10/14/20

Nano Banc's president, Mark Troncale sits down with PaymentsSource's senior editor Kate Fitzgerald to discuss how the fintech decided to be amongst the first wave of small-to-midsize banks adopting The Clearing House's real-time payments solution. So how did it go?

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Entrepreneurship in the WFH Era

10/08/20

What Jason Gardner, founder and CEO of Marqeta, has learned leading a 450-person fintech from home.

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Databits: AI & automation

10/06/20

The industry has long talked about embracing digital technology — but the time for talk may be over.

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The Art and Science of Responsive Experiences

10/06/20

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

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Wells Fargo: How to reinvent a culture

09/28/20

Mary Mack, who heads Wells Fargo's consumer banking and small business division, talks about the challenges of reforming a bank's culture from the inside, the rise of women in the banking industry and reaching customers who need their services the most

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A small-business ‘dream job’ at BofA

09/22/20

Bank of America's Managing Director for Small Business Sharon Miller led the company's involvement in the Paycheck Protection Program, which produced more than 343.000 loans, most in the country.

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How the latest cashless movement is hurting the unbanked

09/15/20

The pandemic has changed Americans’ tolerance for germ-laden cash transactions. Aaron Klein, the Economic Studies Policy Director at the Brookings Institution is worried about how the latest stride toward a cashless society is impacting lower-income communities.

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