Consumer banking

California State Treasurer John Chiang, who’s on the boards of the state’s biggest pension funds, was among those who said the changes weren't enough. Chiang also called for CEO Tim Sloan to step down.

Sure, banks are closing more branches than they are opening, but many still view them as important channels for selling products, dispensing advice and gathering deposits. Here's a look at banks large and small that are opening branches (or, in Capital One's case, cafes) in new markets.

The Charlotte, N.C., company will open 500 new branches and hire 5,400 employees as it continues to expand in midsize cities across the country.

The digital-only Ally Bank has taken several steps to deepen customer relationships through electronic channels, including use of personalized emails and websites that have yielded strong click-through and loyalty rates.

Citigroup Inc., one of the world’s largest credit card issuers, said it will refund $335 million to U.S. customers whose annual percentage rate should have been lower.