Branch network

Fifth Third resumes Southeast expansion it began pre-crisis

07/19/18

The bank announced plans to open 100 to 125 branches in fast-growing cities across the Southeast, and will close an equal number in the Midwest. In a way, it's finishing a plan it cooked up nearly two decades ago.

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Flagstar snags Regions exec to oversee growing branch network

07/10/18

Flagstar Bank, which is in the process of buying more than 50 branches from Wells Fargo, has hired Ryan Goldberg as a director of retail banking.

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Bankers can’t just fix problems, they must manage relationships

07/05/18

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

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Branch overhaul? Banks head to the mall for inspiration

06/29/18

As branches evolve to become more education-oriented, banks are taking their cues from retailers, hotels and other service sectors.

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Postal banking, warts and all, is part of the payday conversation

06/21/18

New legislation to offer banking services at post offices comes with some flawed assumptions, but payday lending needs an overhaul.

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SunTrust replaces Wells Fargo as official bank of Atlanta airport

06/20/18

SunTrust will operate a branch inside Hartsfield-Jackson's main domestic terminal and operate 16 ATMs throughout the airport. Wells said its revenue had been declining.

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Behind BofA's hiring push in low-income areas

06/15/18

Bank of America is in expansion mode and wants to add 10,000 retail and other workers who better reflect the communities it serves.

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F.N.B. selling consumer finance unit, closing 20 branches

06/07/18

The Pittsburgh company said that the moves would improve both operating efficiency in its retail network and the credit profile of its consumer loan portfolio.

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Most important strategy of top-performing banks? Simplify

06/07/18

Paring down branches, product offerings and business lines can help banks succeed.

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Mind the gap: When customers know more than employees about products

06/07/18

As customers increasingly research products online, they are coming to know more about a bank’s products than workers. This is a problem.

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