BankThink

We should think twice before cutting off access to alternative lenders that serve as a last resort for millions of low-income Americans. We should also encourage banks to remove the barriers for these customers when they want to open a savings account.

Receiving Wide Coverage ...

Sued Over Libor: Fannie Mae is suing nine banks for an estimated $800 million in losses it incurred as a result of alleged manipulation of benchmark interest rates, including Libor. Defendants include Bank of America, Barclays, Citigroup, Credit Suisse, Deutsche Bank, JPMorgan Chase, Rabobank, Royal Bank of Scotland and UBS. Fannie is also suing the British Bankers' Association. Fannie's counterpart, Freddie Mac, filed a similar lawsuit against more than a dozen banks...

The Capital Asset Pricing Model’s value is debatable in normal times. If misapplied in today’s ultralow interest rate environment, it can severely overvalue banks and excuse poor operating performance.

Allowing a further transition period of nine to 12 months would better ensure complete compliance with all the requirements. Meanwhile, community banks will be able to continue providing the safe and solid mortgage loans they are known for.

Since building loyal customers requires making changes across all areas of the organization, 'loyalty' or customer experience management programs should be geared towards change management, not market research.