BankThink

Voice Activation Will Blossom in 2014

01/17/14

Voice activation could give consumers increased visibility into their accounts and keep them connected to their bank.

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A Return to Old-School Banking

01/17/14

The two primary functions of banking should be to take deposits and to make loans; all other services should be supplementary to these two primary activities.

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Morning Scan: Risk Management Standards Debut; More Earnings

01/17/14

Editor's note: Morning Scan will not publish on Monday, January 20 in observance of the Martin Luther King Jr. holiday. We'll be back on Tuesday, January 21. Receiving Wide Coverage ...

Want Respect? Earn It: The Wall Street Journal focused on Citi, observing that poor financial results may have stolen some of CEO Michael Corbat's mojo with investors who want him to be more aggressive with cost-cutting and revenue generation. Heard on the Street states that Citi...

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No, Really, It's Good for You: Make the Most of Stress Tests

01/16/14

It is easy to see the stress tests as an annoying distraction to banks. However, if banks embrace them, these tests can be a useful arrow in the risk management quiver.

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Morning Scan: Earnings Season Continues

01/16/14

Receiving Wide Coverage ...

Citigroup Earnings: Citigroup became a bit of a megabank outlier this morning when its fourth quarter earnings "failed to live up to Wall Street's expectations." The bank reported that net income more than doubled to $2.69 billion from $1.2 billion this quarter last year, but missed analyst estimates ("by about 9%," according to the Journal). The miss was attributed to a slump in mortgage banking and fixed-income trading. Wells Fargo and JPMorgan...

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Bankers, Take the Time to Educate Your Customers

01/16/14

I would feel better about banking at a place that took an active role in educating the public on the financial system. I would also appreciate a complete breakdown on any puzzling paperwork, confusing mathematics or common mistakes when I sign up for an account.

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A Few Small Changes Would Go a Long Way

01/16/14

Debit cardholders would feel more appreciated if their bank voluntarily notified them prior to overdrafts and offered to mail statements in languages other than English.

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Bad Banking Experiences Stick with You

01/16/14

More than anything I would like good customer service, close attention to my account security and really low fees. Unfortunately, I must admit I almost never get what I want from my bank.

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Regulators Are Encouraging Shadow Bankers

01/15/14

Policymakers say they want to bring "underbanked" groups into the traditional banking system for safer consumer options, small-business growth, a sound banking system and other laudable reasons. But today's rules and aggressive enforcement work against these goals.

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Congress Must Make Retailers Responsible for Data Breaches

01/15/14

If retailers want to reap the rewards of consumer sales, they should also take an active role in protecting their data.

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