BankThink

Fifth Third shooting survivor: ‘Every day has been better than the last’

10/03/18

Whitney Austin is still recovering after being shot 12 times by the man who killed three people in the Cincinnati bank’s headquarters branch last month. The digital product manager has a new cause, has formed a foundation and is rethinking working life as she prepares to return to the bank.

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Customer calls prove rich data resource for USAA

10/03/18

The bank has long collected data about digital interactions. Now it’s adding tech to gain knowledge from phone call to better understand each customer.

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Sanders bill would force breakup of 6 largest banks

10/03/18

The legislation would require the restructuring of financial institutions that have a total exposure exceeding 3% of the nation’s GDP.

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Lifetime achievement: Barclays’ Barbara Byrne

10/03/18

For her trailblazing career on Wall Street, Byrne will be honored on Thursday at American Banker’s Most Powerful Women in Banking gala in New York.

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High-cost bank loans a step in the wrong direction

10/03/18

Banks are being encouraged to offer smaller loans as an alternative to payday products, but their high interest rates can still put consumers in debt.

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OCC unhappy with Wells; Cryptocurrency price manipulation seen

10/03/18

Otting says the bank is not moving fast enough to repay customers who were unfairly sold auto insurance; lack of regulation lets traders use software to move prices.

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For MUFG's Ranjana Clark, cultural transformation comes from clarity

10/03/18

In the newly created role of chief transformation officer, Ranjana Clark is in charge of ensuring MUFG stays ahead of tech disruption. She said that entails nothing less than a kind of cultural revolution.

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Enid Jean-Claude: Change begins with a conversation

10/03/18

The banking industry needs to work on getting more minority women into positions of power, and that starts with having conversations not only about gender but also race, MUFG's Jean-Claude said. "You don't see women of color reaching the highest levels."

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Meera Clark: Disruption and diversity investing are all in the family

10/03/18

It should come as no surprise that Meera Clark would gravitate to ventures like Morgan Stanley's Multicultural Innovation Lab, which pairs venture capital with founders from diverse backgrounds. After all, her mother, Ranjana Clark, is a disruptive trailblazer of her own at MUFG.

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A slowdown with a silver lining in community banks’ future?

10/03/18

The economy could “positively slow down in mid-2019” and consumer debt levels are a huge concern, but technology and lessons learned from the crisis could still create opportunity for small banks, says Beneficial’s Gerry Cuddy ahead of a big speech on current conditions.

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