Analytics

Digital banking priority: Make it personal

10/12/17

Banks such as Citigroup, Regions and TD have decided they need to offer mobile customers truly customized experiences. They are experimenting with different ways of doing so that come across as helpful without being intrusive.

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Alexa, get me a mortgage

10/04/17

Some banks are looking at how to translate the complicated and document-heavy mortgage lending process into the digital world of voice interactive personal assistants.

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How a bank bet on fintech for its digital reboot

08/30/17

First Tennessee took a leap of faith to hire a young digital services company for its overhaul of mobile and online operations, and it says its decision has paid off.

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Your banker bot is always on call

08/23/17

Some banks are experimenting with virtual assistants that, going beyond the routine tasks they perform today, could offer investment advice or make mortgage loans 24/7. But will they ever be able to talk a nervous client through a market crash?

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For community banks, the branch isn’t dead — just different

07/07/17

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect.

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How AI could revolutionize custody banks

06/20/17

The image of traditional custody banks is as stodgy as it gets, but some are using machine learning to help their clients and their own research teams glean insights from massive amounts of data.

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Shift in mortgage market cuts closing times

05/19/17

The time needed to close a mortgage improved nine days since the start of the year as the market has shifted to doing more purchase loans.

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Capital One shortens the machine-learning curve

04/26/17

The bank uses machine learning to customize content in real time on its website for every user, based on their behavior during their session.

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Are human traffickers hiding in your bank's data?

03/29/17

Data and analytics tools can help banks detect financial patterns that may indicate that human trafficking is occurring.

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Quona Capital raises $141 million for financial inclusion fund

03/06/17

Quona Capital Management raised $141 million for the Accion Frontier Inclusion Fund, which will invest in companies that provide financial and other services to underserved customers in emerging markets.

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