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Mobile banking, oddly enough, is redefining the role of call center agents as customers handle routine tasks on their smartphones and reach out for help with bigger-picture questions. ... Read full article

Wall Street and its allies in the House are trying to kill the Consolidated Audit Trail, a supercomputer that will allow regulators to detect market abuses, punish wrongdoers and better understand why markets sometimes crash. ... Read full article

Acting Comptroller of the Currency Keith Noreika said he thinks regulators can make a case for an exemption to carve out all small banks from the ban on proprietary trading. ... Read full article

Acting Comptroller of the Currency Keith Noreika called for reopening the debate over the barrier between banking and commerce, saying there is evidence removing it could benefit small banks. ... Read full article

The Fed’s new chief bank regulator wants to change “the tenor of supervision”; Ron O’Hanley, who was named president this week, will also take over as CEO by the end of 2018. ... Read full article

Capital One Financial will stop originating mortgage and home-equity loans after competition made it difficult for the businesses to be profitable. ... Read full article

The heads of some of the largest U.S. banks are calling for a new security-focused mindset among executives, better forms of ID and collective action in the aftermath of the Equifax breach. ... Read full article

Residents' low incomes usually disqualify them for standard student loan refinancings, but SoFi and other lenders describe these borrowers as strong credits with high earnings potential who could offset some of the risks lurking in student loan pools. ... Read full article

More FHA homeowners than expected are refinancing out of the program and into conventional mortgages, despite an increase in mortgage rates over the past year. ... Read full article

The San Francisco-based lender still posted losses in its portfolio, although those declined considerably from the year-ago period. ... Read full article

Green Dot's financial performance has improved substantially over the past year, enough for the prepaid card issuer to raise its outlook for the rest of the year. ... Read full article

The new vice chairman of supervision at the Fed said the agency will seek comment on its rules for stress tests, capital and other areas, as well as look at how fintech has impacted the industry. ... Read full article

The banks' newest offerings hope to attract young clients and keep them there for life. But they face stiff competition. ... Read full article

Boston-based State Street announced Tuesday that Chairman and CEO Joseph L. Hooley plans to step down from his leadership roles. ... Read full article

What makes a strong team? Many in finance are still misjudging these qualities, because, without even realizing it, they gravitate to those they feel most comfortable with. Here is what Barbara Byrne has learned from her own experiences in the industry. ... Read full article

The firm outlined a plan in September to generate $5 billion in additional revenue over the next three years, with more than 40% of that coming from lending. ... Read full article

Rather than pull up stakes and leave two low-income Mississippi towns at the mercy of payday lenders, Regions Bank donated the branches to a local credit union and kicked in another $500,000 for operating costs. ... Read full article

New York Fed chief cautions against taking “meat cleaver” to Dodd-Frank; Stephanie Cohen, one of the highest-ranking women at the bank, will try finding new sources of revenue. ... Read full article